AGENT are mainly responsible for creating/following/handling customers support tickets via call/email/skype on daily basis.
AGENT shall be responsible for containing and corresponding with all the corporate client tasks of the day and provide update to clients.
AGENT are also responsible to coordinate with field visit team to fully resolve customer tickets.
Minimum requirement
· The following skills are highly recommended:
Ability to think logically.
A good memory of how software and operating systems work.
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
Ability to work well in a team Problem solving skills.
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